Workofo

Service

Efficient hours

 Conclusion

DECREASE

INCREASE

Employees have busy working hours, but assignment/ customer service deteriorates. It is very likely that there is a shortage of hours to cover the need.

DECREASE

SAME

Employees have busy working hours, but assignment/ customer service deteriorates. It is very likely that there is a shortage of hours to cover the need, however, a change will not change the distribution of workload among employees.

DECREASE

DECREASE

Assignment/ customer service deteriorates, and the efficiency of hours decreases. A change is not recommended.

SAME

INCREASE

Assignment/ customer service does not change, and the increasing indicator of efficient hours shows that workload among employees will be distributed more evenly after the change.

SAME

SAME

There is no impact on indicators. A change is allowed. If the change is adding  a new shift, the recommendation is to choose an alternative shift.

SAME

DECREASE

Assignment/ customer service does not change, and the decreasing indicator of efficient hours shows that a change is negative, and the workload of employees will be distributed less evenly.

INCREASE

INCREASE

Increasing indicators show a highly positive change in the work schedule. A change is recommended.

INCREASE

SAME

Assignment/ customer service increases, efficient hours do not change, which shows that a change is positive, but a workload on employees remains the same. If it is outside the limits of the objective, searching for alternatives is recommended.

INCREASE

DECREASE

Increasing assignment/ customer service and decreasing efficiency of hours shows that a change will improve service, but the workload will be distributed among employees less evenly (the likelihood of intervals of a workload higher than set according to the standard increases). Reviewing possible alternatives is recommended.